FAQ

There are several reasons why your water may feel “slippery” to you. One possible explanation is that the pH is too high; another cause might simply be a particular soap ingredient. “Soft” (treated) water also feels different than “hard” (untreated) water. The best way to find out what your water’s issue may be is to have Mid-Atlantic Water Services perform a test. (Request a water test at your home or business.)

This is a common problem, and one that is usually an easy fix. Water often gives off a “rotten egg” smell due to the presence of hydrogen sulfide in your well. If you only notice an odor when hot water is running, the issue may be caused by something called the anode rod in your water heater. Atlantic Water H2O is able to easily correct either of these issues. (Schedule a service call.)

Salt and chemical usage on newer water treatment systems is based on the amount of water used. To determine how often your system’s salt or chemicals need to be replenished, check the tanks every few weeks after a new installation to get an idea how quickly your system is depleting its stores. Chemicals are used much less than salt and therefore will not need to be filled as often. (Schedule your regular salt and chemical deliveries.)

This is completely normal. Dirt in the brine tank comes from the salt added to the system. Water softener salt is minimally processed and the dirt is flushed to drain when the system regenerates. Although some salts are cleaner than others, any salt that indicates that its intended use is for water softeners should be fine for your system. (Schedule your regular salt and chemical deliveries.)

The type of salt used in your system is based on the water being treated. City water and low-iron well water can use regular solar or crystal salt; water on high iron wells should use “red-out” salt or salt with an iron-fighting additive to help the resin remain clean. (Schedule your regular salt and chemical deliveries.)

Yes, this is completely normal. However, the water level should never get near the top of the brine tank. The water level should be about 1/3 to 1/2 the way up the tank.